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Refunds & Return Policy


How do I request a refund?

Contact our Customer Support team on (03) 9706 9767 (Mon-Fri 7:30am-5pm or Sat 9am-4pm). Alternatively, fill out the form here with the details of your order.


If you change your mind:

We may require payment of handling fees of up to thirty percent (30%) of the value of the cancelled goods, with a minimum charge of one hundred and fifty ($150.00) dollars whichever is the greater.



If the goods are faulty:

Customers must inspect the goods on delivery and must within seven (7) days of delivery notify us by email of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. Customers must notify any other alleged defect in the goods as soon as reasonably possible after any such defect becomes evident. Upon such notification, the customer must allow us to inspect the goods.

If you fail to advise us within 7 days of delivery, it is deemed that the customer has accepted the goods as not faulty and in accord with their order.

Returns will only be accepted if:

We will not be liable for any damage as a result of:


If your refund is successful, we will process it as soon as possible. 

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